Refund Policy
The information that must be shown before PassportPhotoBox offers a paid feature, and how a payment issue would be handled.
Current checkout status
PassportPhotoBox does not currently offer an online checkout in the public product. A charge should not be requested until the payment screen states the product, currency, price, delivery method and the refund terms that apply to that purchase.
If paid services are introduced
A paid feature will need a revised policy before it is offered. That policy must explain when delivery is complete, how a technical failure is handled, where a user requests help and how any statutory cancellation or consumer right applies. A digital result cannot be labelled non-refundable simply because it is digital. The rule must be clear before purchase and comply with the applicable law.
Questions about a charge
If a live payment feature is added and you believe a charge is incorrect, use the payment topic on the contact page with the transaction reference and account email that identify the payment. Do not send full card details, bank credentials or a passport photo. The user and payment provider may have separate records, so the reference helps the team investigate without asking for unrelated information.
No change to legal rights
This page does not remove any refund, cancellation or consumer protection right that applies by law. It also does not create a payment offer where the site has not shown one.